Frequently asked questions
How do I access the website?
Our website is currently closed but will be open again on June 15th for pre-orders from our Pride collection. Please note that the website will be open for 12 hours only.
If you want to be notified when we open the website, you can register to our SMS-list.
The form for the SMS-list can be found further up on this page, just below the countdown.
Do you ship to...?
We ship from Sweden worldwide.
Please note that some countries may be excluded due to ongoing conflicts. This is unfortunately out of our hands and entirely depends on our delivery service.
Should you not be able to receive your order, we will of course issue you a refund.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order.
This will be visible during checkout.
When will I receive my order?
For pre-orders, receiving your order will take approximately 6-8 weeks as we have to order the items from our manufacturer.
Once we have the items, we will work quickly to ship your order as soon as possible. Once shipped, you will receive an email with further details and tracking information.
Shipping within the EU/UK is typically within one week, while shipping outside the EU/UK is usually within two weeks.
Is your packaging discreet / stealth?
Yes, our packaging and contents are completely discreet. There is no mention of trans, LGBTQ+, or gender-related wording.
The package only shows our brand name, ATLAS, making it safe and low-key for anyone who prefers privacy.
How do returns, exchanges and refunds work?
I don't like/want the item(s)
To return or exchange an item you have to fulfill the following conditions*:
- The return or exchange has been requested within 30 days of delivery.
- The item(s) are unwashed, undamaged, and free from stains, perfume or signs of use.
- All original tags and packaging are included.
For hygiene reasons, underwear cannot be returned.
If you received a product that was defective or incorrect, please see the section related to that below.
Do I have to pay for shipping?
For size changes or change of mind, the customer is responsible for return shipping.
We offer change of size if the new size is available, otherwise we offer a refund.
For defective, damaged, or incorrect items, we cover all return costs.
How do refunds work?
Refunds are issued to the original payment method once the returned item is inspected and approved.
It takes approximately 3-5 business days before we receive the item.
Store credit is also available upon request.
The item I received was defective/incorrect, what do I do?
For defective or incorrect items, contact us within 7 days of receiving your order and attach clear photos or videos at: contact@clothingatlas.com
Where are your products manufactured?
Our products are currently manufactured in China.